“The promise of Intercultural Mediation” 

Intercultural Mediation is used when a conflict is determined or influenced by cultural differences and when its resolution takes these cultural differences into consideration. 

It is important that the mediator is aware of the cultural differences of the conflict parties. Even if the cultural differences may not be the actual/original source of a dispute. We will demonstrate that these cultural differences might play a crucial and decisive role in the mediation and conflict management process and its outcome. We consider intercultural mediation as a means of constructive conflict management. 

In this powerful workshop you will learn and practice facing, facilitating and resolving conflicts.

You will learn more about your own conflict style, your emotional triggers and how to use your resources effectively when being in a conflict situation. You will develop strategies for being a facilitator and learn how to use mediation to get to a win-win outcome, particularly in an intercultural context. 

You will go from theory to practice, from conflict to resolution, from ethno-centricity to ethno-relativity; you will experience and receive input about the powerful tool of Mediation as a means for constructive conflict resolution. 

Who should attend? – This course is designed for trainers, coaches and academics studying Intercultural topics. 

Conflict Day : From Theory to ACTION

International Company Conflict Situations

·       Myths and Misconceptions about mediation

·       Conflict across Culture – Moving up the Bennett Scale

·       Management of Diversity - Centered Conflict

·       Conflict – Its Personal - Tools for dealing with difficult people

·       Strategy and Practice – Putting you in charge! 

Where? The Chartered Institute of Arbitrators, Bloomsbury Square, London WC1.

When?  9.30 AM Saturday 25^th June 2011. Price only £95. 

ACTION - To register your interest, please send an e mail today to Susanne Schuler at susanneschuler@web.de  

Susanne Schuler Senior Partner at Teamediation, Susanne is an experienced conflict manager, mediator and intercultural coach. She has more than 10 years business experience in general leadership, sales, public relations activities, and running business seminars, working with clients such as VW, Johnson Controls, BASF, Novartis, Roche, IKEA, Unilever, UBS, Ernst & Young, ABB and others. Certified in 2003 at the EMB (Europäisches Mediatoren-und Beraterinstitut), Susanne is a highly experienced intercultural mediator and facilitator for individual and organisational conflicts. 

She provides customised conflict resolution, coaching, facilitation, cross cultural communication and global diversity training to international companies mainly in Switzerland, UK, Germany and France. Born in Namibia, Susanne holds a BA Honours degree in law from the University of Regensburg, Germany and the University of Málaga, Spain, a BA Honours degree and an MA in Linguistics from the University of Saarbrücken, Germany and Brussels, Belgium. Susanne has lived, studied and worked in Germany, Spain, France, Belgium, Namibia and the Americas. Susanne speaks German, English, Spanish, French and is proficient in Portuguese and now lives in Switzerland.  ACTION - To register your interest, please send an e mail today to Susanne Schuler at susanneschuler@web.de